Home

Model Chic

To ensure that you get the most accurate sizing measurements for our dresses, please visit and follow our step by step, how to measure guide <a href="https://www.modelchic.com.au/sizing-how-to-measure/" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;Once you have taken your measurements using the guide, please refer to the specific sizing guide for the dress you are wanting to purchase to determine your size.&#xA0;If you do need further assistance with sizing, please contact our customer service team with your measurements and the product you are wanting to purchase <a href="https://www.modelchic.com.au/contact-us/" rel="noopener noreferrer" target="_blank">here</a>.

To ensure that you get the most accurate sizing measurements for our dresses, please visit and follow our step by step, how to measure guide here. Once you have taken your measurements using the guide, please refer to the specific sizing guide for th

How do I find my best size and fit?

Our Products

What shipping options do you offer?

Do you ship internationally?

Do you offer free shipping?

How much does shipping cost?

How long does shipping take?

Will I receive tracking notifications?

Why hasn't my tracking updated?

Where is my item's shipped from?

Can my order be sent to a PO Box or Parcel Locker?

What if my order is returned to sender?

Shipping

When will my order be shipped out?

I haven't received my order confirmation email.

I forgot to add my coupon code.

How do I apply a coupon code?

I can't log into my Model Chic account?

I added my email to the waitlist, when will the item be available?

When will I receive my fabric sample order?

Do you have a store I can visit?

Why has the Pre-Order estimated arrival date changed?

Orders

What is your return policy?

Do you offer direct exchanges?

How do I return my order?

How long do I have to return my order?

I've purchased a clearance item. Can I return it?

When will my return be processed?

What items are ineligible for return?

Can I include multiple returns in one parcel?

Where can I find my return label?

I need to place a new order and don't have time to wait for a store credit to be issued.

Returns

What payment methods do you accept?

What currency will I be charged in?

Can I use multiple discount codes?

How do I find and use my store credit?

Is there an expiry date on the store credit?

My store credit or discount code isn't working, what should I do?

Do you have a sale coming up?

Checkout

I've put the wrong address.

I've received a faulty or wrong item.

I'm experiencing a technical issue.

I've ordered the wrong product.

Can I edit or cancel my order?

Why didn't I receive a order or shipping confirmation?

Order Issues

Do you have fabric samples?

What is the best way to measure my size?

What's the best way to get the creases out of my dress?

How do I leave a product review?

How do you tie the Infinity Dress?

How do you wash the Infinity Dress?

How do I shorten or hem my Infinity Dress?

What's the difference between the Classic and Luxe Satin Infinity Dress?

Are the Infinity dresses available in the Junior size?

Are the Groomsmen accessories made from the same fabric as the dresses?

What colours are available in the Groomsmen accessories?

Does the Infinity dress include the matching tube top?

What colours are available in the Tulle overlay skirts?

Can the Infinity dress be ironed

How do I find my best size and fit?Updated a year ago