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Model Chic

If you need assistance with all things Model Chic - please visit our Help Centre, reach out to our Customer Service Team via live chat or contact us via our contact form and we'll happily help you out!

Model Check Help Centre

What shipping options do you offer?

Do you ship internationally?

Do you offer free shipping?

How much does shipping cost?

How long does shipping take?

Will I receive tracking notifications?

Why hasn't my tracking updated?

Where is my item's shipped from?

Can my order be sent to a PO Box or Parcel Locker?

What if my order is returned to sender?

Shipping

When will my order be shipped out?

I haven't received my order confirmation email.

I forgot to add my coupon code.

How do I apply a coupon code?

I can't log into my Model Chic account?

I added my email to the waitlist, when will the item be available?

When will I receive my fabric sample order?

Do you have a store I can visit?

Why has the Pre-Order estimated arrival date changed?

Orders

What is your return policy?

Do you offer direct exchanges?

How do I return my order?

How long do I have to return my order?

I've purchased a clearance item. Can I return it?

When will my return be processed?

What items are ineligible for return?

Can I include multiple returns in one parcel?

Where can I find my return label?

I need to place a new order and don't have time to wait for a store credit to be issued.

Returns

What payment methods do you accept?

What currency will I be charged in?

Can I use multiple discount codes?

How do I find and use my store credit?

Is there an expiry date on the store credit?

My store credit or discount code isn't working, what should I do?

Do you have a sale coming up?

Checkout

I've put the wrong address.

I've received a faulty or wrong item.

I'm experiencing a technical issue.

I've ordered the wrong product.

Can I edit or cancel my order?

Why didn't I receive a order or shipping confirmation?

Order Issues

Do you have fabric samples?

What is the best way to measure my size?

How do I find my best size and fit?

What's the best way to get the creases out of my dress?

How do I leave a product review?

How do you tie the Infinity Dress?

How do you wash the Infinity Dress?

How do I shorten or hem my Infinity Dress?

What's the difference between the Classic and Luxe Satin Infinity Dress?

Are the Infinity dresses available in the Junior size?

Are the Groomsmen accessories made from the same fabric as the dresses?

What colours are available in the Groomsmen accessories?

Does the Infinity dress include the matching tube top?

What colours are available in the Tulle overlay skirts?

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