Orders

When will my order be shipped out?

All our items are shipped out from our Sydney Australia warehouse within the next business day. Please check the item description as some designs may be on pre-order status and some products have a processing time frame of 5-7 business days. For furt

I haven't received my order confirmation email.

You should receive a confirmation email once you have placed your order. If you have not received this email within 24 hours please check your junk or spam folder incase it is hiding in there. You can also sign in or create an account here to view y

I forgot to add my coupon code.

Unfortunately we are unable to apply a coupon code once the order has been placed. Please feel free to save the coupon code which can be used for your next order.

How do I apply a coupon code?

The coupon code can be added during the checkout process. Once all your items are added to your cart, please begin the checkout process. Once you are in the checkout your order summary will appear and you will be able to apply the coupon code under c

I can't log into my Model Chic account?

We recommend selecting the 'Forgot Password' link under the login link here. You will receive an email to reset your password. Otherwise, it's possible that you checked out as a guest and didn't create a Model Chic account or maybe even misspelled yo

I added my email to the waitlist, when will the item be available?

Thank you for adding your email to our waitlist. Rest assured, we'll notify you as soon as the item is back in stock. If you have any additional questions or would like further information about the estimated restock date, feel free to contact our cu

When will I receive my fabric sample order?

Fabric samples are dispatched via regular letter from Sydney, Australia and do not come with a tracking number. Estimated delivery timeframes are 4-10 business days for orders within Australia and 8-18 business days for international orders.

Do you have a store I can visit?

Unfortunately we do not have a physical store as we are based online only. All our orders are dispatched from our warehouse which is located in Sydney. We do have a very easy returns and exchange policy. We also have fabric samples available for most

Why has the Pre-Order estimated arrival date changed?

Rarely we may face unforeseen transit delays. Rest assured, if you haven't received an email notifying you of a pre-order delay, your order remains unaffected. If you wish to follow up on your order, feel free to contact our customer service team her