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Model Chic

Please let us know as soon as possible as we only have a small timeframe to update your order before your order is dispatch. Please contact us <a href="https://www.modelchic.com.au/contact-us/" rel="noopener noreferrer" target="_blank">here</a> with the order number for our team to assist. Please note if your order has been dispatched or delivered, you can begin a return via our<a href="https://www.modelchic.com.au/returns-policy/"> Return policy page.</a><a href="https://www.modelchic.com.au/returns-portal/" rel="noopener noreferrer" target="_blank"></a>

Please let us know as soon as possible as we only have a small timeframe to update your order before your order is dispatch. Please contact us here with the order number for our team to assist. Please note if your order has been dispatched or deliver

I've ordered the wrong product.

Order Issues

What shipping options do you offer?

Do you ship internationally?

Do you offer free shipping?

How much does shipping cost?

How long does shipping take?

Will I receive tracking notifications?

Why hasn't my tracking updated?

Where is my item's shipped from?

Can my order be sent to a PO Box or Parcel Locker?

What if my order is returned to sender?

Shipping

When will my order be shipped out?

I haven't received my order confirmation email.

I forgot to add my coupon code.

How do I apply a coupon code?

I can't log into my Model Chic account?

I added my email to the waitlist, when will the item be available?

When will I receive my fabric sample order?

Do you have a store I can visit?

Why has the Pre-Order estimated arrival date changed?

Orders

What is your return policy?

Do you offer direct exchanges?

How do I return my order?

How long do I have to return my order?

I've purchased a clearance item. Can I return it?

When will my return be processed?

What items are ineligible for return?

Can I include multiple returns in one parcel?

Where can I find my return label?

I need to place a new order and don't have time to wait for a store credit to be issued.

Returns

What payment methods do you accept?

What currency will I be charged in?

Can I use multiple discount codes?

How do I find and use my store credit?

Is there an expiry date on the store credit?

My store credit or discount code isn't working, what should I do?

Do you have a sale coming up?

Checkout

I've put the wrong address.

I've received a faulty or wrong item.

I'm experiencing a technical issue.

Can I edit or cancel my order?

Why didn't I receive a order or shipping confirmation?

Do you have fabric samples?

What is the best way to measure my size?

How do I find my best size and fit?

What's the best way to get the creases out of my dress?

How do I leave a product review?

How do you tie the Infinity Dress?

How do you wash the Infinity Dress?

How do I shorten or hem my Infinity Dress?

What's the difference between the Classic and Luxe Satin Infinity Dress?

Are the Infinity dresses available in the Junior size?

Are the Groomsmen accessories made from the same fabric as the dresses?

What colours are available in the Groomsmen accessories?

Does the Infinity dress include the matching tube top?

What colours are available in the Tulle overlay skirts?

Can the Infinity dress be ironed

Maternity dresses

Our Products

I've ordered the wrong product.Updated a year ago