Order Issues

I've put the wrong address.

Please let us know as soon as possible as we only have a small timeframe to update your address before your order is dispatch. Please contact us here with the order number and correct address for our team to assist.

I've received a faulty or wrong item.

We aim to provide our customers with products of the highest standard and quality. If you have received an item that is not up to standard or is incorrect, please contact our customer service team here. We will require clear images of the item and yo

I'm experiencing a technical issue.

We're so sorry you are experiencing a technical issue, we recommend clearing your browser history and cookies from your device. If this does not resolve the issue and you are unable to use a different device please contact our customer service team h

I've ordered the wrong product.

Please let us know as soon as possible as we only have a small timeframe to update your order before your order is dispatch. Please contact us here with the order number for our team to assist. Please note if your order has been dispatched or deliver

Can I edit or cancel my order?

Please contact us immediately if you need make an edit to your order or to cancel your order, including pre-orders. We are unable to cancel your order once the order has been processed at the warehouse.

Why didn't I receive a order or shipping confirmation?

You should receive a confirmation email once you have placed your order. If you have not received this email within 24 hours please check your junk or spam folder incase it is hiding in there. If so, please mark Model Chic as "Safe" so you do not mis